OBJECTIVE
To obtain challenging full time position in the Hospitality Industry that utilizes leadership, innovation and creative talents for customer service. Hotel management and event management have been my forte and I have a deeply driven passion for this field with years of experience to contribute to a prosperous future.
EXPERIENCE
S&L Hospitality
Neptune Inn
Florida 10/2007-2/2010
Asst General Manager Developed and implemented the front of the house organization and training skills needed to obtain excellence in guest satisfaction and quality of product and services. Participated in day-to-day operations and management of the front of the house staff and departmental supervisors for housekeeping, maintenance and front desk standards of operations. Organized wedding events, constructed social networking online outlets of additional marketing, yield management skills, networking with Fort Myers Beach Chamber of Commerce and Lee County Visitors Bureau.
Greentree Resorts-Lehigh Acres, Florida 4/2006-05/28/2007
Director of Business Services
Oversee the operations of the business office of a 133 room hotel, 3 championship golf courses, lease space, A/P, A/R, Payroll, Human Resources, G/L, P/L, Balance Sheet and financial review of reports to managing members, investors and owners. Responsible for the daily operations of staff members in the accounting office, front office, restaurant, pro shops and banquet staffs. Directly responsible for the overseeing of restaurant procedures and account accuracies, banquet set ups for weddings, luncheon events and chamber meeting events.
InnStar Hotel & Resort Management
Florida 11/2005-4/2006
General Manager
Implemented all front of the house and back of the house operational procedures for the Naples Courtyard Inn. Effectuated the license, permitting, staffing and setup of a newly purchased existing hotel establishment for the ground floor to the grand opening. Supervised and coordinated the final phase of remodel and hotel refurnish phase with the implementation and negotiation of furniture purchased to hotel supplies for guest rooms and continental breakfast set up. Developed all guidelines for reservations, customer service and housekeeping standards to night audit and cash flow management. Developed all financial reports for final CPA review and tax submittals.
Admiral Lehigh Golf Resort
Florida 7/2004-11/2005
Resort Controller
Accomplished the organization of the accounting office and departmental procedures for a 133 room golf resort including, restaurants, bar facilities and front desk operations. Successful review of departmental posting procedures, financial review and reconciliation of accounts as instructed. Financial reporting to owners in the format of P/L, Trial Balance, G/L. departmental inventories, evaluations, job description review, payroll/benefit administration as outlined by state and federal guidelines. Provide administrative services for owner and General Manager of resort property, operational planning, departmental budget review and excellent time management skills.
Ambassador Motel
Rhode Island 1999-2004
Operations Manager
Developed operational process of a full service family operated motel. Contributed in creating detailed job descriptions, training implementation of staff, precision work methods that served as a building block for an efficient full service hospitality business process. Provided steady flow of information to owners and key internal personnel regarding changes to operations. Executed cash flow management operations including staffing, payroll, banking, and tax reporting and local/federal compliance for employment as well as licensing and health agency requirements.
Town of Westerly,
Rhode Island 1998-2000
Administrative Engineering Assistant
Responsible for consulting with the Town Engineer in the capacity of administration office procedures and development of contractual procedures as outlined by state road and bridges guidelines. Calculation of time and labor expense per job specific requirements. Review of project contracts, bids and specifications for local and state funded projects. Prepared contractual information for arbitration briefings and consultations. Legal research assistance provided for Construction Hearing issues. Performed all office administrative duties for two departments with the Public Works Department.
EDUCATION
University of Rhode Island
Kingston, Rhode Island
Studies in Business Administration
American River College
Sacramento, California
Undertook additional studies in Business Administration
University of California –Davis,
Sacramento, California
University extension course in Workers Compensation Systems
Awards
Eawards-The Beaches of Fort Myers and Sanibel Island, Lee County Visitors Convention Bureau -For 2008 and 2009 Accommodations Category for the Elaine McLaughlin Outstanding Hospitality Service Awards.
KEY SKILLS
Efficient in the use of general office equipment, proficient in the use of MS Office software applications. Excel, Access, Power Point, Outlook, Visual One POS, Visual One Accounting Segments, Protobase Administration-Credit Card Systems, Departmental Network Flow, Website Development, QuickBooks Pro, Peachtree, RDP Property Management Systems. Yield and revenue management, Expedia, Travelocity, Trip Advisor.
